A hotel chatbot is a computer program designed to simulate conversations with guests and is trained to respond to questions related to the hospitality industry. It can be implemented into messaging platforms, like Whatsapp, SMS, WeChat, etc.
Since no human needs to manually control it, hotels using chatbots can provide their guests with immediate information, allowing the guest to perform essential actions like booking a room or table or finding their way to the hotel. All of this is available with just one click, and the chances of losing a guest during the booking stage reduce considerably.
Implementing and offering a hotel chatbot means that your guests have access to on-demand information 24/7, while still enjoying a personalized experience. Chatbots have improved over the last few years and have managed to recreate conversational guest interactions, allowing a feeling of human interaction.
What are the benefits of a hotel chatbot?
- Increase Reservations: a chatbot can increase the number of bookings on a website by answering quickly and effectively just when the guest is ready to book
- Have Access to all the Languages in the World: for accommodation providers, this is very useful because their guests could come from any country in the world and converse in the language they feel most comfortable with. Since it is connected with AI, it can translate the message almost instantly.
- Improve Guest Experience: with COVID-19, guests prefer to experience a ‘no-touch’ stay by reducing their contact with others as much as possible. A chatbot can facilitate this by offering the possibility of doing the check-in/out, reservations, and inquiries via the platform.
By implementing a hotel chatbot, you will be able to significantly increase the guest experience during their guest journey by offering immediate answers to their questions. In addition to this, your staff will be able to relocate their energy to other essential tasks that do not require answering the simple but recurring questions of their guests.