Auto Case Management

Do I need a case management system for my hotel?

A case management system allows a hotel to keep track of the follow-up of guest feedback and requests, while also allowing you to automate your operational processes. Case automation offers two main benefits: it allows you to streamline your operational processes across the organization and gives you insight into your strengths and weaknesses.  A Case […]

What is auto case management?

Auto Case management is an automated task system for hoteliers that notifies or escalates cases to the right people when action is needed. Auto Case Management can be used on two different levels: automated cases can be triggered via guest feedback in online reviews and guest survey responses, or by direct guest requests or complaints. […]

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